refunds | exchanges | shipping

What is your return policy? (for US domestic orders)

If you receive a product that you would like to return for a refund, the product must be returned at your expense. Purchases must be returned in the original packaging and must be in a new, unused condition. The original and return shipping charges will not be refunded. For all returns to be processed, it has to be within 15 days of receipt, if it's past the 15th day we will charge a restocking fee of 15% from the total order. We are not able to refund you the shipping charges as that is a cost we have to fulfill on our end as well.

What is your return policy for international orders?

We will gladly grant full refunds and credits, with the exception of shipping, if you're dissatisfied with the product. All claims need to be made within 15 days of received, in order to receive a full refund. We will gladly provide an exchange for another product to satisfy your needs, again with the exception of shipping fees. Product is not expected to be physically returned back to us to avoid excessive carbon footprint. 

How long does it take to ship?

Most of the time we take 1-3 business days to ship out orders. Sometimes if there are back orders, or if we have some items out of stock, it might take longer. We notify all customers if a shipment will be sent out in parts, or if you wish to exchange one of the items that might be back ordered or temporarily out of stock.

Do you ship internationally? And what kind of shipping do you use?

Yes, we ship worldwide! We use USPS Priority International or DHL for most orders, and it takes 8-14 days, depending on the shipping option you choose at checkout. We also offer expedited shipping with UPS or FedEx, which tends to be a bit more, but it will get to you faster.

Do you offer free shipping?

Yes, on all orders over $99 that are US domestic. During promotions free shipping is not included unless advertised as such. If it's not included within the description, it's not inclusive. 

Do you offer free shipping on international orders?

We don't, unfortunately. We do offer ongoing promos and sales so stay tuned via our newsletter, social channels, and blog for discounts. Our subscription membership offers ongoing discounts to all members worldwide. 

Do the products get taxed when they ship internationally? 

Most of the time they are and it varies depending on the country. We do not assume these taxes, and have to be accounted for by the receiver. Samples and gifts do not get taxed, but regular purchases are taxed. We do our best do accommodate the description to facilitate lower taxation, but each country varies.

My order still hasn't arrived yet. Is there anything you can do to speed up the process?
Unfortunately once shipments have left our facility we do not have control over its whereabouts or delivery since it is in the hands of the courier. Also, please keep in mind orders typically ship out 1-2 business days after the order had been placed. You will receive a tracking number in the shipping confirmation and can follow the package that way. 
 
The courier attempted to deliver my package but still has it. What can I do?
In this case, if you enter your tracking number you should be able to reschedule a delivery manually on the courier website. Also, you may contact or visit your local post office assigned to your zip code and they should be holding the package for you there.
I have an international order and my package is delayed, Is there something you can do?
  
Unfortunately, we cannot foresee any issues that might arise with customs while shipping abroad. Most likely your package will be held by customs until it has gone through inspection. Please allow for extra shipping time (1-2 weeks) due to this reason.

 

 

 

If you have any other questions just shoot us an email!

info@animamundiherbals.com