Hi everyone, with a heavy heart we've had to be closed over the course of the last couple weeks due to the severity of COVID-19 in NYC. All of our staff members are at home, and we're hoping to start shipping orders as soon as its possible. Due to shortages on raw materials, our usual production rhythm being shutdown, and staff shortages, our orders have about a two week delay from when the order was submitted. We are so grateful for your patience and support as we navigate these difficult and uncertain times.
If your boxes don't contain everything that you ordered, it means the product became out of stock within the last couple weeks. We can either fulfill at a later day (a 2-3 week delay) or we can provide a refund on the items that were not able to make it. For items that have a pre-order tab on them, be aware that they will ship separately when the items become available. Unfortunately we don't have exact time frames for these as it all depends on incoming raw materials, and the demanded quarantine within NYC.
Now more than ever we want to offer medicine to the people, and be part of the massive change that is birthing on a collective level. More than ever we want to give away medicine to those in need, and be a bridge that provides a form of natural health. We're praying that things improve, and that we are able to get back to work and provide powerful and potent medicines from nature. From the bottom of our hearts, thank you for your continued support during this time. Stay well, Anima Mundi
Frequently Asked Questions
Yes! Our entire facility is gluten free and vegan. We only use 100% botanically derived ingredients.
Not everything is certified organic, yet everything that we source we ensure that it's truequality. About 30% of our herbs are wildcrafted, and 70% are organic. Feel free to ask us or look at the label or the site for specific herbs, origin and if certified.
A lot of our herbs are certified Earth kosher. Please keep in mind that a lot of our herbs are very rare and wildcrafted in the rainforest, so certifications don't really apply in certain parts of the world, like in Central and South America. Do know that we follow strict guidelines on sustainability and sourcing, ensuring our products are strictly botanical with no added fillers of any kind. This applies to organic certification as well.
*For a Certificate of Analysis of any particular herb within our inventory, contact us directly!
No! The vegetable glycerin is naturally very sweet. That is the sweetness you’re tasting. The only "sweetener" that we use sometimes is actual stevia leaf, like in our tea.
We use kosher and organic food grade vegetable glycerin made from flax and palm. In no way do we use the biodiesel bi-product, which most vegetable glycerin based companies use, because it's unfortunately the cheapest.
It is GMO Free, organic and biodynamically farmed cane spirits distilled in Oregon. We love cane as its gluten free and a lot more sustainable to farm than the other sources for classic spirits.
We always recommend consulting with your healthcare practitioner about the use of herbs during pregnancy and breastfeeding. Some products that are great ally's during this time are Reishi, our Adaptogenic Immortality powder, Moringa, Turmeric, Mangosteen Hibiscus- if you have questions on specific products you are interested in please feel free to email us!
We always recommend consulting with your healthcare practitioner about the use of herbal medicine while on prescription medication for serious conditions. While some herbal medicine is deemed safe, some can cause contraindications as everybody is different. Generally, our products are safe if the recommended dosage on our labels is followed accordingly but feel free to reach out and ask us.
Unfortunately, at this time Adriana is not taking on any new clients in a means to focus on Anima Mundi and her family. If you are looking to see an herbalist for a serious issue we recommend to find a local naturopath that can create a customized regimen for you and see you regularly. If you are in the NYC area, please come visit the shop and our knowledgable staff would be happy to help you. You can also book an herbal consultation with our in-house herbalist ( $60 per half hour) by emailing us at email@example.com
The general rule of thumb is 2 weeks, but this depends on many factors, like the diet you’re on, the consistency of intake, your body’s history, your mindset, the actual plant(s) you’re taking, and beyond. Know that although you think you might “not feel anything” your body is generating an adaptation and response to it. Give it time, sometimes it might take longer, while others might feel it instantaneously.
Most of the time we take 1-3 business days to ship out orders. Sometimes if there are back orders, or if we have some items out of stock, it might take longer. We notify all customers if a shipment will be sent out in parts, or if you wish to exchange one of the items that might be back ordered or temporarily out of stock.
Yes, on all orders over $99 that are US domestic. During promotions free shipping is not included unless advertised as such. If it's not included within the description, it's not inclusive.
In this case, if you enter your tracking number you should be able to reschedule a delivery manually on the courier website. Also, you may contact or visit your local post office assigned to your zip code and they should be holding the package for you there.
Unfortunately once shipments have left our facility we do not have control over its whereabouts or delivery since it is in the hands of the courier. Also, please keep in mind orders typically ship out 1-2 business days after the order had been placed. You will receive a tracking number in the shipping confirmation and can follow the package that way.
Unfortunately, we cannot foresee any issues that might arise with customs while shipping abroad. Most likely your package will be held by customs until it has gone through inspection. Please allow for extra shipping time (1-2 weeks) due to this reason.
Yes, we ship worldwide! We use USPS Priority International or DHL for most orders, and it takes 8-14 days, depending on the shipping option you choose at checkout. We also offer expedited shipping with UPS or FedEx, which tends to be a bit more, but it will get to you faster.
We don't, unfortunately. We do offer ongoing promos and sales so stay tuned via our newsletter, social channels, and blog for discounts. Our subscription membership offers ongoing discounts to all members worldwide.
Most of the time they are and it varies depending on the country. We do not assume these taxes, and have to be accounted for by the receiver. Samples and gifts do not get taxed, but regular purchases are taxed. We do our best do accommodate the description to facilitate lower taxation, but each country varies.
If you receive a product that you would like to return for a refund, the product must be returned at your expense. Purchases must be returned in the original packaging and must be in a new, unused condition. The original and return shipping charges will not be refunded. For all returns to be processed, it has to be within 15 days of receipt, if it's past the 15th day we will charge a restocking fee of 15% from the total order. We are not able to refund you the shipping charges as that is a cost we have to fulfill on our end as well.
We will gladly grant full refunds and credits, with the exception of shipping, if you're dissatisfied with the product. All claims need to be made within 15 days of received, in order to receive a full refund. We will gladly provide an exchange for another product to satisfy your needs, again with the exception of shipping fees. Product is not expected to be physically returned back to us to avoid excessive carbon footprint.
Discount codes are applied at the checkout inside the box labelled 'Promo Code'