Yes! Our entire facility is gluten free and vegan. We only use 100% botanically derived ingredients. 

Many of the herbs within our formulas are certified Earth kosher. Please keep in mind, though, that a lot of our herbs are very rare and wildcrafted in the rainforest, and certifications don't really apply in these cases. While our facility is not certified Earth kosher, do know that we follow strict guidelines on sustainability and sourcing, ensuring our products are purely botanical with no added fillers of any kind.

No! The vegetable glycerin within our elixirs and tonics is naturally very sweet, which explains the sweetness you might be tasting. ​​We use kosher and organic food grade vegetable glycerin made from sunflower, flax and coconut oil.

The only "sweetener" that we use is actual Stevia leaf, which can be found in our Dream Tea.

We use GMO-free, organic and biodynamically farmed cane spirits distilled in Oregon. We love cane as it’s gluten free and a lot more sustainable to farm than the other sources for classic spirits.

We always recommend consulting with your healthcare practitioner about the use of herbs during pregnancy and breastfeeding. If you have questions regarding specific products you are interested in, please feel free to email us!

We always recommend consulting with your healthcare practitioner about the use of herbal medicine while on prescription medication for serious conditions. While some herbal medicine is deemed safe, some can cause contraindications.

The general rule of thumb is 2 weeks of consistent use at the recommended dosage, but this depends on many factors: your body’s history, diet, mindset, the actual plant(s) you’re taking, and beyond. Know that although you might “not feel anything” right away, your body is generating an adaptation and response to it. Give it time, sometimes effects might take longer to perceive, while others might come instantaneously.

Yes! We have a growing roster of trusted Herbalists available for one-on-one consultations. Please visit our Herbalists page for more information. 

We also have an Herbalist Hotline where we offer 15 minute virtual mini-sessions via chat!  This is a great option if you are seeking more guidance on which products to use.

At this time, Adriana Ayales is not available for consultations.

Please check your spam folder, as it may have ended up in there. It also can take a couple of days for the email to get to you.

Discount codes are limited to one per order and can only be applied to one-time purchase items, not subscriptions. Additionally, some other exclusions may apply.

We offer the option to select free samples for orders $95+.*

On the checkout page below the products in your cart, there is a drop down menu that says "You've Earned Some Free Samples! Select Your Samples." This is where these items can be added to your order. 

*Please note: order total must be above $95 AFTER any discount code is applied.

Yes! You can write your gift note in the Special Notes section of your Cart.

Yes, orders may be canceled prior to shipment. Once an order has been fulfilled, it cannot be canceled. All order cancellations incur a 10% restocking fee.

Event Ticket purchases can be canceled up to 24 hours prior to the event.

Email us at info@animamundiherbals.com with your issue and photo evidence if applicable. Any order issues must be reported to us within 30 days of delivery or the latest tracking update.

You can edit your subscription by logging into your Anima Mundi account.

If you don't have an account, email us and we'll help you out: info@animamundiherbals.com

If you don't have an account with us, you can create one here. Once you have created your account, you will be able to access your subscriptions to make any adjustments.

Otherwise, email us for a password-free link to your Subscriptions Portal: info@animamundiherbals.com

Orders can be picked up from our Brooklyn and Venice apothecaries.

As a courtesy, we ask that you pick up your order within 10 business days from the time your order is ready.

We can hold pickup orders for up to 10 business days. Beyond that, we may not be able to guarantee that all of your items will still be available.

If you are unable to pickup your order, please email info@animamundiherbals.com for assistance..

We offer free shipping for US domestic orders over $75.*

*Order subtotal must be above $75 after any discount codes are applied.

Our team fulfills orders in the order in which they are received during regular business hours (M-F). Typically, fulfillment time takes 1-3 business days before an order is shipped. During peak holiday season, fulfillment time may take 5-7 business days.

Fulfillment time is not included in shipping time.

In most cases, you should be able to reschedule a delivery on the courier’s website; or, they might be holding the package for you at a pickup location or post office. If your order is not delivered or picked up within a certain time frame, it will be shipped back to us eventually.  At that point, a refund will be issued for the products (shipping and Route are non-refundable).

Orders typically ship 1-3 business days after the order has been placed, and shipping time is calculated once the courier has received the package. Once an order has left our facility and is in the hands of the courier, they have full control over its whereabouts and delivery.

For most shipping methods, shipping times are not a guaranteed service and unforeseen delays can happen. WE CANNOT OFFER REFUNDS ON SHIPPING COSTS FOR DELAYED SHIPMENTS. If you have any questions regarding your shipping method, please visit the courier’s website.

For all orders over $350, a signature confirmation is required for delivery. If you would like to waive the signature requirement from your order, you will need to sign a waiver accepting full responsibility of the package in the event that it is lost or stolen.  You can request the waiver in the Notes section of your Shopping Cart or by emailing us at info@animamundiherbals.com.

Yes. If your order is returned to us for any reason, a refund will be issued for the products. Shipping and Route Package Protection are non-refundable.

If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. All returns of opened products are subject to a 15% restocking fee. Product must be returned to us within 30 days of receipt to qualify for a refund.

Please also include a note with the reason for your return, and email us with the return tracking number so that our team can be notified. 

Returns can be shipped to: 
Anima Mundi Herbals
31 Noble Street
Brooklyn, NY 11222

Once your return reaches our apothecary, it may take a couple days for the refund to be processed.

If you have Route Package Protection on your order, please file a claim for the missing package on Route’s website.

If you do not have Route, please email us at info@animamundiherbals.com within 30 days of the delivery date or last tracking update. Depending on the circumstance of the missing or stolen package, we can provide a full or partial refund.

Your satisfaction is our priority. If you're not satisfied with a product, simply return it to us for a partial refund. All returns of opened products are subject to a 15% restocking fee, and customers are responsible for return shipping. Start by submitting a claim to info@animamundiherbals.com. Then ship to our facility at 31 Noble St. Brooklyn NY 11222 with your name, order number, and reason for return. Product must be returned to us within 30 days of receipt to qualify for a refund.

If you have Route Package Protection on your order, please submit a claim to Route for either a replacement or refund. You can go to Route's website (Resolve Center (route.com) to begin the resolution process.

If you do not have Route Package Protection, please email us at info@animamundiherbals.com to file a claim for the damaged item. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the courier. Please include photos of: all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself. We must be notified within 30 days of delivery to issue a refund or replacement.

Here is a list of all the countries we ship to worldwide: 

Aruba, Australia*, Bahamas, Bosnia & Herzegovina, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Cayman Islands, Cook Islands, Croatia, Curacao, Cyprus, Denmark*, Estonia, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland*, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Maldives, Martinique, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway*, Panama, Poland, Qatar, Romania, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, South Korea, St. Barthelemy, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sweden*, Switzerland*, Taiwan, Thailand, Turks & Caicos Islands, Ukraine, UK, USA, US Outlying Islands, Vatican City

* Non-herbal products only*

Due to varying customs regulations and other factors, we are not able to ship to some countries. However, something you can do is try reaching out to one of our stockists on our Store Locator that might be able to ship to your location, or reach out to one of our international distributors Boutique Skin Envie, Raw Living, Unlimited Health, or Superfoods-And-More Wholesale.

• Unfortunately, we no longer ship to Canada. For our Canadian customers, we recommend purchasing our products from Boutique Skin Envie.
  
• We can only ship non-herbal products to the following countries: Australia, Denmark, Ireland, Norway, Switzerland, and Sweden.
  
• Our Smoke Blends, Pre-rolls, Mysts and Dream products cannot be shipped internationally.

We don't, unfortunately. We do like to encourage checking with our stockists as a way to potentially help keep shipping costs and customs fees to a minimum.

Most countries do require duties for our products, and they have to be accounted for by the customer. It is the customer's responsibility to track their package and communicate directly with the shipping carrier about paying duties.

Once your package reaches customs, it can be held for several weeks for inspection.

The time spent in customs is not included in the shipping time frame offered by your chosen shipping method.

If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. For all returns to be processed, item must be shipped back to us within 30 days of receipt.

Please also include a note with the reason for your return, and email us with the return tracking number so that our team can be notified. 

Returns can be shipped to: 
Anima Mundi Herbals
31 Noble Street
Brooklyn, NY 11222

For international orders that are returned to us, we will be happy to issue a refund on the products that were purchased. Shipping and Route Package Protection are non-refundable.

We host events at our Brooklyn, Soho, and Venice locations. You can view our Events Calendar here.

Event tickets can be refunded up to 24 hours prior to the event.

Free samples are offered for online herbal product purchases only.

If you’re interested in opening a wholesale account with us, please fill out a request form here.

For any concerns related to your wholesale account, please contact wholesale@animamundiherbals.com and our team will be happy to assist you.

Great! You can find more information about our Affiliate Program here.

If you are interested in collaborating with us on a project or event, please email partnerships@animamundiherbals.com.